Frequently asked questions

Eight core capabilities: website development, speed optimization, SEO, SEM, SMM, DNS & email deliverability, system administration & infrastructure management, and cloud & hosting solutions. Browse the full catalog on the Services page.

Most services are sold as three fixed, tiered packages so you know the price and delivery timeline before you order. Larger or unusual scope is quoted individually — see Custom quotes below.

Request a custom quote and our team will put together priced line items for your specific scope — no obligation to accept.

Card payments via Stripe, PayPal, and Wire Transfer for larger orders. Wire Transfer orders are confirmed by our team once payment is received, since bank transfers have no automated confirmation.

Select packages (for example, our SEO Monthly Retainer) bill on a recurring monthly or yearly basis via Stripe. You can pause, resume, or cancel a subscription at any time from your billing dashboard.

You can cancel an order yourself while it’s still pending and unstarted. Once work has begun, cancellation and refunds are handled case-by-case by our team — see our Refund Policy for full detail.

Yes — every account can invite teammates under Owner, Manager, or Viewer roles, each with different access to orders, billing, and messaging.

Message us directly on any order, open a support ticket from your client dashboard, or browse our Help Center for self-serve answers.

Yes. Staff accounts require two-factor authentication, sensitive credentials you share with us are encrypted at rest, and every account action is recorded in an activity log you can review yourself.

Yes — approved affiliates earn a one-time commission on a referred client’s first order. Apply from our Affiliate Program page.